Refund Policy
Clear information about test payments and how to get help with a transaction.
Current payment status
Folioo is in early development. Pricing is a preview and live billing is not enabled. Any available Dodo Payments checkout runs in test mode. Test transactions do not collect real money, create a paid subscription, or increase your plan or allowance.
Test transactions and refunds
A test receipt is not proof of a real charge. There is no real payment to refund for a sandbox transaction. You do not need to request a refund or cancel a real subscription after trying a Folioo test checkout.
If you believe you were charged
Contact [email protected] or choose Billing and refunds on the Contact page. Include your Folioo account email, transaction or receipt reference, transaction date, amount and currency, and a short description of the issue. We will review the reported transaction before confirming whether a payment was collected and what action is available.
Protect your payment information
Do not send a full card number, security code, password, or bank login. If you attach a receipt or screenshot, hide sensitive payment details. If you suspect an unauthorized payment, also contact your payment provider through its official support channel.
Before live billing begins
Folioo will publish the refund eligibility, request period, subscription cancellation rules, and any usage-related conditions before accepting real payments. No money-back period or automatic refund is promised by the current pricing preview. These terms do not limit rights you have under applicable law.
Policy updates
Last updated November 7, 2026. This policy describes the current test-only service. Refer to the Privacy Policy for how support requests, proposal activity, and AI processing are handled, and the Terms of Service for use of the application.